FAQ

ORDERS

How can I check on the status of my order?
From the homepage you will need to login to the account you created. Once logged in you will see your order status listed.

How do I know my transaction is secure?
Ironmanstore.com transactions are powered by Verisign which ensures your transactions are protected.

Can I change or cancel an order after it has been submitted?
We are unable to make any changes to an order, once they are submitted, other than the possibility of a shipping address change or an order cancellation, however there's no guarantee. Please email our customer service at orders@ironmanstore.com immediately, if order cancelation is needed. Include your order number and the first and last name on the order along with your reason for canceling.

Can I check out as a guest instead of registering for an account?
We used to offer guest checkout, but starting in 2012 we are requiring all customers to register for an account. With an account you can: 

• • See your order history of all transactions ever made with us
• • Check on the status of your order
• • Sign up for our promotional emails to be notified of sales and new product arrivals.
• • Change your password
• • Add additional shipping addresses so you can ship easily to family and friends.

Do I have to pay sales tax?
Our tax policy has changed for 2012 and all orders being shipped to a state where Ironman has an event will be charged state sales tax. The sales tax depends on the specific laws of the state to which the package is shipped.

How do I return/exchange my items?
Your item may be returned/exchanged under the following conditions (NO EXCEPTIONS):

• a) The item(s) must have been purchased on our www.ironmanstore.com site.
• b) All items marked as CLEARANCE are final sale and may not be returned, refunded or exchanged.
• c) The item(s) must be in their original condition with tags attached.
• d) The item(s) need to be sent back to our warehouse within 30 days of receipt of the item.
• e) You must include a copy of your original order confirmation email or packing slip.

• 1) Please download the return form here and fill it out completely.
• 2) If you have any questions about whether or not we'll accept the return or exchange, please email orders@ironmanstore.com to confirm. We may require photos of any defect in order to process a return/exchange.
• 3) Ship items to the following address:

• World Triathlon Corporation
• Attn: Merchandise Customer Service
• 2701 Rocky Point Drive, Suite 1250
• Tampa, Florida 33607

What if I purchased an item at the merchandise tent on-site at an event, can I send for a return/exchange?

• • All sale/discounted items bought at an event are non-refundable/exchangeable. 
• • Full priced items can be returned ONLY if there is a manufacturers defect and it must be returned within 30 days of purchase. 
• • Please email orders@ironmanstore.com with a copy of your receipt and details of the defect. If we have the item in stock we can exchange it or offer a refund. This is all subject to the approval of Ironman.

SHIPPING

When will my order ship?

• • All orders have a 1-2 business day processing time before they are shipped out. Orders are not processed on weekends or holidays. If you order after 2pm on any given day, the order will not go into the system until the following business day.

• • Once a package has shipped, a tracking number will be emailed to the customer within 24 hours. You can track your shipment with http://www.fedex.com/tracking using the number provided. 

What are my shipping charges?
Shipping is automatically calculated prior to submitting your payment information. To view your shipping charges for a particular item, add that item to your shopping cart and pricing for shipment will calculate. Items ship 1-2 business days after purchase.

How do international shipments work?

• • We have different options available for international shipping, which include International Economy and International Priority. International Priority will get the package to the destination country faster, but can not account for time spent in customs. 
• • We cannot guarantee delivery dates for any international shipments.

• • Shipping costs paid by customers on packages shipped internationally cover the cost to get it to your door. This cost does NOT include any duty taxes or fees associated with importing goods into the destination country. All customers should be familiar with their country's import duty and tax process before purchasing.