Email: firstname.lastname@example.org (We will answer within (1) BUSINESS day, if not sooner.)
Phone: 813-868-5940, Monday - Friday 10am-4:30pm Eastern Standard Time
From the homepage you will need to login to the account you created. Once logged in you will see your order status listed. You cannot check the status of an Order if you do not have an account or if the Order was not placed while logged into an account.
For security reasons, our system must validate the Billing address you enter matches the address that is on file for the credit card or debit card account. Please double check the street address and zip code for the BILLING ADDRESS to make sure it is correct and the *same as the credit card account address. You may enter a different *Shipping address, but the *Billing address must match the address where your credit card statements are sent.
Ironmanstore.com transactions are powered by Verisign which ensures your transactions are protected.
Ironmanstore.com on Ironman.com offers merchandise for purchase. When you make a purchase through the Site, we may collect your credit card number or other payment account number, billing address (including zip code), and other information related to such purchase (collectively "Payment Information") from you.
We will use the Payment Information that you provide to bill you for your purchase and to fulfill your purchase. We may also use the Payment Information to allow us to ship or deliver tickets and/or receipts to you, respond to customer service requests, and to help prevent credit card fraud. By providing your Payment Information, you are authorizing us to give that information to third parties as necessary to confirm and fulfill your order (for example, to process your credit card or payment account number and to send you products you have ordered).
NO, WE ARE UNABLE TO MAKE ANY CHANGES/ADDITIONS TO AN ORDER ONCE IT IS SUBMITTED. Depending upon when the Order was placed, we may be able to change the shipping address or cancel the Order, but there is *NO guarantee. Please email our customer service at email@example.com immediately for Order cancellation or call (813) 868-5940 Monday - Friday, 10am-4:30pm Eastern Standard Time, if an Order cancellation is needed. Include your Order number and the first and last name on the Order along with your reason for cancelling.
Yes, this is currently an option, however we would encourage you to create an account so that you can:
All orders being shipped to a state where Ironman has an event will be charged state sales tax. The sales tax depends on the specific laws of the state to which the package is shipped.
Your item may only be returned/exchanged under the following conditions (NO EXCEPTIONS):
***PLEASE NOTE: All items marked as 'CLEARANCE' are deemed FINAL SALE and may not be returned, refunded or exchanged. This will be cited on the merchandise page if it applies.
World Triathlon Corporation
Attn: Merchandise Customer Service
2318 Waverly Barn Rd.
Davenport, FL 33897-8601
Shipping is automatically calculated prior to submitting your payment information. To view your shipping charges for a particular item, add that item to your shopping cart and pricing for shipment will calculate. Items ship 2-5 Business days after purchase.
The design tool doesn't show up. I'm seeing an error that says I need to download Google Chrome Frame. What does that mean?
The custom tee design tool is built using HTML5 and works best with the Internet browsers Google Chrome, Mozilla Firefox and Safari. If you're using an older version of Internet Explorer (7, 8, 9), you have to download the Google Chrome Frame extension (www.google.com/chromeframe) for the design tool to work. Don't worry, it's safe.
We have a video demonstration available here. Also, inside the design tool, if you click on the button with a (?), it will show you what each tool is used for.
IRONMAN's custom tee technology lets you design your custom t-shirts using our design tool on your home computer.
What you should know is that every computer screen is calibrated differently, so the colors you see on the screen may be slightly different than the actual artwork. Similarly, blank garment colors may vary slightly from the color swatch on your screen. Variations will always exist from one computer to the next. We have made sure to be as accurate as possible and will provide you with exceptional products and service.
*For Standard placement results, please start design at TOP of the designated print area.
*Please also note that dark text/images on dark garments is NOT recommended, NOR white or light text/images on light garments. For example, white text/images will NOT print well on a light pink garment and black text/images will NOT print well on a navy garment or navy on black garments.
We do not offer printing on the backs of shirts at this time.
When designing your garments, you are able to layer elements on top of each other and switch them with this feature(i.e. put the one on top behind and the one on bottom in front).
The red dotted line is showing you the printable area for the shirt. If your design goes outside of the box, it will be cut off when printed, so be careful as you design.
The direct-to-garment printing process that we use allows all colors to show up on dark material, even white. However, we don't recommend printing dark colors on dark shirts or light colors on light shirts so the more contrasting colors, the better.
In order to meet the IRONMAN brand standards, we will have to approve all designs before they are printed. Don't worry, this won't delay your processing time at all, we just have to make sure there is no profanity or trademarked/copywritten content being used.
All of our custom shirts are designed just for you based on the design you built, so we are not able to offer exchanges or refunds. Pay close attention to the size chart next in the product description once you've selected a tee style.
Unfortunately, our process is fully automated and once an order is placed we are not able to make changes to it. Please be careful to review your designs to ensure accuracy before placing the item into your shopping cart and checking out.
If there is a manufacturers defect like a tear, hole or clear printing defect then we will absolutely reprint your item. If you think you've received a defective product, please send photos to firstname.lastname@example.org with your order number, so we can evaluate the issue.
The design tool is not currently available on mobile devices or tablets but we are actively working to make this available this year. We do not have a specific timeline available for this.